Want to know more?
- How do I track my order?
Each time an item ships from our warehouse, you’ll receive an email from your carrier including a tracking number.
- Do I have to sign for my package?
The shipping carrier decides whether an order requires a signature upon delivery. You can contact your carrier for more details.
- I’ve placed my order. What happens next?
The progress bar above shows the current status of your order and what to expect next. You will receive a notification email from your carrier when the item ships from our warehouse.
- What is not covered in the warranty?
The warranty does not cover the following: batteries, straps or bracelets, water damage of any kind, accidental damage of any kind including improper use, negligence or mishandling of any part of the watch or accessories, any damage or mishandling that is not consistent with the instructions or guidelines on the Bruder website, lack of care or improper maintenance & general wear and tear.
- How long is the warranty on my watch?
The warranty of any Bruder watch is 2 years from the date of delivery.
- What is the expected life span of the battery in my watch.
The batteries fitted in our watches are expected to last around 2 years. Each batteries life is dependent on external factors such as, but not limited to external temperature, humidity and air pressure.
- How do I change the Battery on my watch?
Any quartz and chronograph watches from Bruder use a single cell battery, which can be found at most electronic stores. When the time comes to replace it we recommend using a watch repair shop or jewellery store, as special tools are needed to perform the replacement correctly without damaging the case.
- Can I cancel or change my order?
We can only amend orders that have not yet been dispatched. Please contact us if you need to make any changes to your order.
- What is the water resistance of my Bruder watch?
All our watches are resistant to a minimum of 3ATM (equivalent to 30M in still water). The watches are designed to withstand rain and brief submersion unless stated otherwise in the watch description. It is not recommended that you bathe or wear your watch whilst swimming as the pressure created by the watch hands inside the watch can vastly exceed 3ATM.
Please note as a result Bruder Watches do not cover water damage under warranty.
- What movements do you use in your watches?
Our quartz and chronograph watches use Miyota movements, a reliable Japanese wristwatch movement that is used worldwide in many premium watches.
- What Materials do you use to manufacture your watches?
All of our watches are made of high quality stainless steel 316L and come completely nickel free. This means our watches are both non corrosive and non reactive. Leather straps are 100% genuine leather.